17.4. Interpretative evaluation
Observe users in natural settings working on at least partly controled tasks.
Purpose is to find out the structure and thinking behind the visible behaviour
Observations
- structure and language used in the work
- individual and group actions and intentions
- the culture affecting the work
- explicit and implicit aspects of the work
How to reach this
- get as close to the work as possible
- uncover work practice hidden in words
- creatre interpretions with customers
- let customers expand the scope of discussions
Participative evaluation
- evaluation with the test persons - users
Ethnography
Observations in the "real world" - contextual understanding